Operations — quality
AQA GCSE Business Studies revision on Operations — quality. Aligned to the AQA GCSE Business 8132 specification. This bank has 10 practice questions on this topic.
Sample questions (3 of 10)
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Question 1
What is the primary goal of quality control in a manufacturing business?
- A) To increase the number of staff
- B) To identify faulty products before they reach the customer
- C) To reduce the market price of raw materials
- D) To increase the speed of production machinery
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Answer: To identify faulty products before they reach the customer
Quality control is a reactive process that involves inspecting finished goods or components to ensure they meet set standards. By catching errors before shipping, businesses protect their reputation and avoid the costs associated with customer returns.
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Question 2
Which term describes a system where every employee is responsible for maintaining high standards throughout the production process?
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Answer: Total Quality Management
TQM encourages a culture where quality is the responsibility of everyone, from the factory floor to senior management. It aims to eliminate waste and errors by involving all staff in continuous improvement efforts.
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Question 3
What is a major disadvantage of implementing quality control compared to quality assurance?
- A) It is more expensive due to wasted materials and labour
- B) It requires all staff to be highly trained
- C) It focuses on the process rather than the product
- D) It prevents errors from happening in the first place
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Answer: It is more expensive due to wasted materials and labour
Because quality control inspects finished goods, materials and time have already been invested into products that may end up being scrapped. Quality assurance is proactive, seeking to prevent these faults from occurring during production, thereby saving resources.
Want to test yourself on the remaining cards for this topic?
7 more questions on Operations — quality — plus mistakes tracking and spaced repetition across the whole Business Studies spec.